| Q. What model numbers translate into which model name?
A.
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| Q. Currently what shell colors are available?
A. These shell colors can be viewed here . Contact Customer Service for availability and upcharge (if applicable). |
| Q. What skirt options are available?
A. On the Luxury and Select spas, the WeatherAll synthetic cabinet is available in red or grey and cedar cabinets are available in red stained cedar or natural (raw wood). The Adirondack spas come standard with the cedar cabinet in red or natural, the WeatherAll cabinet is available in red or grey for a $100 upcharge. The Geyser Series spas are manufactured with the red or grey WeatherAll cabinet only. |
| Q. What are the warranties on your spas?
A. |
| Q. What is the lead time on a new spa being made?
A. Normal lead-time is 10-15 working days. Contact Customer Service for more specific information. |
| Q. Why hasn't my spa(s) shipped?
A. Please double check the order date and the current lead-time, your spa could still be in production. Also, it is possible there could be an accounting issue, please contact Customer Service with any questions. |
| Q. Do you have the spa I need in stock?
A. Saratoga Spas are inventoried in eight (8) distribution warehouses throughout the United States and Canada. Contact Customer Service for availability. Click here to view our Distribution warehouses. |
| Q. Why is a new spa installation tripping the breaker?
A. The spa can be wired wrong. A common mistake is connecting the white neutral to the wrong spot on the GFCI Breaker Box. Display House Breaker Box Wiring Schematic If the system does not have power (240 vac) measured between black and red on the terminal block:
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| Q. Which filters go in which spa?
A.
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| Q. How often should the filters be cleaned?
A. Your filters should be cleaned about every other week. The following steps will help you in cleaning your filters.
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| Q. What jets go in our spas?
A. Most spas used Waterway Jets until June of 1999. At that point American Products (Pac Fab) began to be phased into production of the spas. |
| Q. Why do jets keep popping out of the spa?
A. Over time, the plastic on the jets can become worn down or brittle. This causes the jets not to be able to lock into position correctly. |
| Q. When should the Versa-Flo™ valves be cleaned?
A. Once you begin to find it difficult to operate the Versa-Flo™ valves, follow these steps to clean the valves:
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| Q. How do you know if the ozone is working?
A. Take a look at the window opening on the ozone unit. If there is an ultra violet light on, then the ozone is working. If light is out, the chip or the entire unit needs to be replaced. |
| Q. How does aroma therapy work?
A. The aroma therapy works by opening the aroma therapy canister and placing the scented beads (including bag) inside the canister. Close the aroma therapy canister after inserting beads. The next step is to press the blower button on, so that the aroma therapy can begin to work. |